Sustainability indicators for hospitality smes: Application to portuguese context

Abstract

Tourism has been a fundamental pillar for the development of the Portuguese economy and has supported and stimulated new opportunities. However, for small and medium enterprises (SMEs) in the hospitality sector, and given their specific characteristics, there are no specific indicators to monitor sustainability, and they are only based on existing generic models such as ETIS, WTO, and Green Globe. Given the complexity of the indicators in these models and their comprehensive vision, it makes it difficult for hospitality SMEs that have limited resources to measure them. Consequently, it is important to focus their attention on the most relevant indicators for their activity. In this sense, this study is relevant in identifying the critical sustainability factors for Portuguese hospitality SMEs. In total, and after the synthesis and assessment of the various indicators, a total of 35 critical indicators were identified, distributed among the economic, social, sustainable management, and environmental dimensions

El turismo ha sido un pilar fundamental para el desarrollo de la economía portuguesa y ha apoyado y estimulado nuevas oportunidades. Sin embargo, para las pequeñas y medianas empresas (PyMEs) del sector de la hostelería, y dadas sus características específicas, no existen indicadores específicos para monitorear la sostenibilidad, y solo se basan en modelos genéricos existentes como ETIS, OMC y Green Globe. Dada la complejidad de los indicadores en estos modelos y su visión integral, dificulta que las pymes hoteleras que cuentan con recursos limitados puedan medirlos. En consecuencia, es importante centrar su atención en los indicadores más relevantes para su actividad. En este sentido, este estudio es relevante para identificar los factores críticos de sostenibilidad para las pymes hoteleras portuguesas