RT Journal Article
T1 Mental Health Patients’ Expectations about the Non-Medical Care They Receive in Primary Care: A Cross-Sectional Descriptive Study
A1 Coronado Vázquez, María del Valle
A1 Museros Sos, Dolores
A1 Oliván Blázquez, Bárbara
A1 Gómez Salgado, Juan
AB A health system’s responsiveness is the result of patient expectations for the non-medicalcare they receive. The objective of this study was to assess mental patients’ responsiveness tothe health system in primary care, as related to the domains of dignity, autonomy, confidentiality,and communication. Data were collected from 215 people over the age of 18 with mental disorders,using the Multi-Country Survey Study (MCSS) developed by theWorld Health Organization. Of them,95% reported a good experience regarding the dignity, confidentiality, communication, and autonomydomains. Regarding responsiveness, patients valued the dignity domain as the most important one(25.1%). Among the patients who experienced poor confidentiality, five out of seven earned less than900 euros per month (X2 = 10.8, p = 0.004). Among those who experienced good autonomy, 85 out of156 belonged to the working social class (90.4%), and among those who valued it as poor (16.1%),the highest proportion was for middle class people (X2 = 13.1, p = 0.028). The two students and87.5% of retirees experienced this dimension as good, and most patients who valued it as poor wereunemployed (43.5%) (X2 = 13.0, p = 0.011). Patients with a household income higher than 900 eurosmore frequently valued responsiveness as good, regarding those domains related to communication,with OR = 3.84, 95% CI = 1.05–14.09, and confidentiality, with OR = 10.48, 95% CI = 1.94–56.59.To conclude, as regards responsiveness in primary care, the dignity domain always obtained the bestscores by people with mental disorders. Low economic income is related to a poor assessment ofconfidentiality. Working class patients, students, and retirees value autonomy as good.
PB MDPI
SN 2227-9032
YR 2020
FD 2020-07
LK http://hdl.handle.net/10272/19051
UL http://hdl.handle.net/10272/19051
LA eng
NO Coronado Vázquez, V., Museros Sos, D., Oliván Blázquez, B. ... Gómez Salgado, J. (2020). Mental Health Patients’ Expectations about the Non-Medical Care They Receive in Primary Care: A Cross-Sectional Descriptive Study. Healthcare, 8(3), 235. DOI: https://doi.org/10.3390/healthcare8030235
DS Repositorio Institucional de la Universidad de Huelva
RD 30 may 2026