@article{10272/23358,
year = {2023},
month = {5},
url = {https://hdl.handle.net/10272/23358},
abstract = {Information and communication technologies have significantly transformed the way
advanced societies interact, produce, deliver services and consume resources. All walks of
life are now touched by these technologies. However, compared to other areas of society,
digital penetration is much lower in the development of and access to social services. The main objective of this paper was to find out what technological devices are used, how they
are used and the way citizens interact with public bodies using technology to deliver social
services. This has been part of a wider project on innovation in social services using participative
methodologies centred on the development of local Hubs. The findings reveal a digital
divide in technology-enabled access to social services that excludes the very people most in
need of benefits and support.},
organization = {This research is supported by: Consejería de Igualdad, Políticas Sociales y Conciliación, Junta de Andalucía, (SSCC)542-2022-00000037 
(https:// urldefense.com/v3/__https://www. juntadeandalucia.es/servicios/sede/tramites/ procedimientos/detalle/24567.html__;!! D9dNQwwGXtA!VI4pG2Q22Oa_bx0tbq_s8QlOiDVijCvsoI3lPNShyDOSiR0Gtg5lzhcglQln6wR_bY2JTby1ic5BLaQWnN13g$), within the framework of subsidies for research and innovation in social services, announced by order of 31August 2021,within the research project "Identification of local solutions for the provision of  social services through technologies with a participatory approach". Percentage of financial  support 100%. The funders had no role in study design, data collection and analysis, decision to  publish, or preparation of the manuscript.},
publisher = {Public Library of Science},
title = {Technologies and social services. An overview of technology use by users of social services},
doi = {10.1371/journal.pone.0284966},
author = {Muñoz Moreno, Rocío and Fernández Borrero, Manuela Ángela and Ferri Fuentevilla, Elena and Relinque Medina, Fernando and Morilla Luchena, Aleix and Vázquez Aguado, Octavio and Morilla Luchena, Aleix},
}