RT Journal Article
T1 Technologies and social services. An overview of technology use by users of social services
A1 Muñoz Moreno, Rocío
A1 Fernández Borrero, Manuela Ángela
A1 Ferri Fuentevilla, Elena
A1 Relinque Medina, Fernando
A1 Morilla Luchena, Aleix
A1 Vázquez Aguado, Octavio
A1 Morilla Luchena, Aleix
AB Information and communication technologies have significantly transformed the wayadvanced societies interact, produce, deliver services and consume resources. All walks oflife are now touched by these technologies. However, compared to other areas of society,digital penetration is much lower in the development of and access to social services. The main objective of this paper was to find out what technological devices are used, how theyare used and the way citizens interact with public bodies using technology to deliver socialservices. This has been part of a wider project on innovation in social services using participativemethodologies centred on the development of local Hubs. The findings reveal a digitaldivide in technology-enabled access to social services that excludes the very people most inneed of benefits and support.
PB Public Library of Science
SN 1932-6203 (electrónico)
YR 2023
FD 2023-05
LK https://hdl.handle.net/10272/23358
UL https://hdl.handle.net/10272/23358
LA eng
NO Moreno, R. M., Borrero, M. F., Ferri Fuentevilla, E., Medina, F. R., Luchena, A. M., & Aguado, O. V. (2023). Technologies and social services. An overview of technology use by users of social services. In A. C. Serban (Ed.), PLOS ONE (Vol. 18, Issue 5, p. e0284966). Public Library of Science (PLoS). https://doi.org/10.1371/journal.pone.0284966
NO This research is supported by: Consejería de Igualdad, Políticas Sociales y Conciliación, Junta de Andalucía, (SSCC)542-2022-00000037 (https:// urldefense.com/v3/__https://www. juntadeandalucia.es/servicios/sede/tramites/ procedimientos/detalle/24567.html__;!! D9dNQwwGXtA!VI4pG2Q22Oa_bx0tbq_s8QlOiDVijCvsoI3lPNShyDOSiR0Gtg5lzhcglQln6wR_bY2JTby1ic5BLaQWnN13g$), within the framework of subsidies for research and innovation in social services, announced by order of 31August 2021,within the research project "Identification of local solutions for the provision of  social services through technologies with a participatory approach". Percentage of financial  support 100%. The funders had no role in study design, data collection and analysis, decision to  publish, or preparation of the manuscript.
DS Repositorio Institucional de la Universidad de Huelva
RD 31 may 2026