RT Journal Article
T1 Digitalization in Social Services: Assessment of Professionals' Digital Competencies and Integration of ICTs
A1 Gómez Rasco, Teresa
A1 Muñoz Moreno, Rocío
A1 Ferri Fuentevilla, Elena
A1 Vázquez Aguado, Octavio
A1 Gómez Rasco, Teresa
K1 Digitalization
K1 Digital gap
K1 Digital skills
K1 Public policies
K1 Social Services
AB Abstract: The aim of the research is to analyse the impact of digitalisation on social service clients and professionals, as well as to identify patterns in the use of technologies. This study was carried out in a specific geographical region, Andalusia and the province of Huelva (Spain). A quantitative methodology based on surveys targeting both groups was used. The results revealed challenges in the development of digital skills. Clients face barriers related to a lack of devices and connectivity. Professionals show deficiencies in areas such as digital content creation. Significant differences were identified based on variables such as age and educational level. The conclusions highlight the need for public policies that democratise access to technology and provide training to both groups. The importance of higher education is emphasised, and specific, tailored training programmes are advocated to reduce the gaps identified and improve interaction with the administration through telematic means.
PB Taylor & Francis
YR 2026
FD 2026
LK https://hdl.handle.net/10272/28038
UL https://hdl.handle.net/10272/28038
LA eng
NO Gómez-Rasco, T., Muñoz-Moreno, R., Ferri-Fuentevilla, E., & Vázquez-Aguado, O. (2026). Digitalization in Social Services: Assessment of Professionals’ Digital Competencies and Integration of ICTs. Human Service Organizations: Management, Leadership & Governance, 1–20. https://doi.org/10.1080/23303131.2026.2629264
DS Repositorio Institucional de la Universidad de Huelva
RD 13 jul 2026