RT Journal Article
T1 Exploring ERP systems adoption in challenging times. Insights of SMEs stories
A1 Gessa Perera, Ana
A1 Jiménez Jiménez, María Amor
A1 Sancha Dionisio, María Pilar
K1 Sistemas ERP
AB This paper offers a study of real success experiences of SMEs, in relation to the motivations of selection and implementation of Enterprise Resource Planning (ERP) and its benefits that also allow the confrontation with theoretical concepts, based on reviewed literature. We followed a qualitative approach based on in-depth content analysis of SMEs online stories included in the ‘Customer Stories’ directory available on the SAP website using the R language to scrape data and statistical analyses. The findings provide evidence that the use of ERP, for managing SMEs, is constructive to their success and improves the quality of their decision-making processes.Although the technologies implemented by SMEs were characterized by their specialisation and adaptation, SAP Business One is the leading solution, without significant differences by sector compared to Europe. They also reveal that the effectiveness of implementing ERP is intrinsic to the reputation of the software vendors and the high professionalism of the partners. Additionally, the results indicated the short-term approach of SMEs when implementing this type of tool, takes precedence over the strategic and economic benefits. Furthermore, the empirical analysis supports the association of some motivational factors of ERP implementation and selection with characteristics of the organisations, such as activity and size.
PB Elsevier
SN 0040-1625
SN 1873-5509 (electrónico)
YR 2023
FD 2023-08-25
LK https://hdl.handle.net/10272/22538
UL https://hdl.handle.net/10272/22538
LA eng
NO Gessa, A., Jiménez, A., & Sancha, P. (2023). Exploring ERP systems adoption in challenging times. Insights of SMEs stories. In Technological Forecasting and Social Change (Vol. 195, p. 122795). Elsevier BV. https://doi.org/10.1016/j.techfore.2023.122795
NO Funding for open access charge: Universidad de Huelva / CBUA
DS Repositorio Institucional de la Universidad de Huelva
RD 31 may 2026