RT Journal Article T1 The Sustainability of Public Social Services: A Qualitative Study A1 Ortega Galán, Ángela María A1 Ortiz Amo, Rocío A1 Andina Díaz, Elena A1 Ruiz Fernández, María Dolores AB The 2008 global economic crisis heightened social inequality and drastically reduced equalopportunities for many people. It had negative consequences for social regulation in many Europeancountries, which have dismantled their public social policies. The objective of the study was todescribe social workers’ perceptions of their lived experiences in different areas of the public socialservices system. A qualitative study was developed, based on a hermeneutic approach. Six in-depthinterviews and two focus groups were conducted with 20 social workers employed by communitysocial services and the Andalusian public health service (Spain). The professionals agreed that thepublic social services system has been eroded, that the lack of resources has consequences for workersand the general public alike, and that the public authorities and the administration are responsiblefor this situation. Social services have become distributors of scarce resources rather than a socialprotection system that empowers and accompanies the most vulnerable. The system must providethe necessary resources and structures so that they can escape the situation of poverty, exclusion andsocial injustice. PB MDPI SN 2071-1050 YR 2020 FD 2020-05 LK http://hdl.handle.net/10272/18050 UL http://hdl.handle.net/10272/18050 LA eng NO Ortega Galán, Á. M., Ortiz Amo, R., Andina Díaz, E., Ruiz Fernández, M. D. (2020). The Sustainability of Public Social Services: A Qualitative Study. Sustainability, 12(9), 3860. DOI: https://doi.org/10.3390/su12093860 DS Repositorio Institucional de la Universidad de Huelva RD 30 may 2026