RT Journal Article
T1 Education effects on job-related constructs among front line employees in the hotel industry
A1 Cimbaljević, Marija
A1 Demirović Bajram, Dunja
A1 Kovačić, Sanja
A1 Blešić, Ivana
A1 Pivac, Tatjana
AB To make tourism enterprises function harmoniously and in order toachieve good business results, knowledgeable, engaged, serviceoriented, and therefore satisfied staff is crucial, because human resourcesare one of the most important segments of the service quality in tourismand hospitality industry. The study explored moderating effects ofeducation on relationships between service orientation and workengagement on employees’ job satisfaction among employees in thehotel industry in Serbia. The moderating effects of education areparticularly noticeable between service orientation and job satisfaction.Also, the results indicated that employees who had a high school degreeshowed the lowest level of job satisfaction, as well as service orientationand work engagement. On the other side, employees who have tourismeducation indicated less job satisfaction, service orientation and workengagement. Based on the insight into the employees' attitudes andbehavior, managers can organize various training programs especially foremployees with lower education levels, to remove any obstacles in theirwork, motivate them more and improve working conditions
PB Universidad de Huelva
YR 2023
FD 2023
LK https://hdl.handle.net/10272/22576
UL https://hdl.handle.net/10272/22576
LA eng
DS Repositorio Institucional de la Universidad de Huelva
RD 30 may 2026