Azogil López, Luis MiguelPérez Lázaro, Juan JoséMedrano Sánchez, Esther MaríaGómez Salgado, JuanCoronado Vázquez, María del Valle2019-07-112019-07-112019-05Azogil López, L., Pérez Lázaro, J., Medrano Sánchez, E., Gómez Salgado, J., Coronado Vázquez, V. (2019). DETELPROG Study. Effectiveness of a New Model of Scheduled Telephone Referral from Primary Care to Internal Medicine. A Randomised Controlled Study. Journal of Clinical Medicine, 8(5), 688. DOI: https://doi.org/10.3390/jcm80506882077-0383http://hdl.handle.net/10272/16515In Spain, the average waiting time for a specialist consultation is 58 days. A determinant factor that contributes to this situation is the poor communication between primary care and specialised care, which is mainly due to the waiting days for a consultation, number of avoided/avoidable face-to-face referrals, and waiting days for the resolution of the process. DETELPROG is a referral system in which the family physician requests a scheduled outpatient internal medicine consultation, integrated into the usual consultations agenda of both physicians, the family, and the outpatient clinic physician, in order to have a telephone consultation. A randomized controlled clinical trial has been carried out to assess the e ectiveness of DELTELPROG. In a sample of 255 patients, the experimental group was referred via a scheduled telephone call, and those in the control group, by face-to-face hospital consultation area. The results showed statistically significant di erences between both groups of 27 days (95% confidence interval (CI): 20–33) regarding specialised consultation, 47 days (95% CI: 17–74) as for the resolution of the process, and 91.7% for avoided face-to-face consultations. The DETELPROG resulted as a low coverage system (53%), which makes it a complementary referral model. It is necessary to make an in-depth analysis of the causes that have led to this technologically low coverage.engAtribución-NoComercial-SinDerivadas 3.0 Españahttp://creativecommons.org/licenses/by-nc-nd/3.0/es/ReferraleConsultCurbside consultationTelemedicinePrimary health careWaiting listPatient safetyQuality of health carejournal article10.3390/jcm8050688open access