Enlightening tourism -- V. 11, n. 2 (2021)

Permanent URI for this collectionhttps://hdl.handle.net/10272/20302

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Reseña del libro de Mietzner, A.; Storch, A. (2019). Language and Tourism in Postcolonial Settings. Bristol: Channel View Publications
(Universidad de Huelva, 2021) Qian, Jianwei
Sufficiency and insufficiency of hotel facilites and services for guests with special needs: The cases of Portugal and Cyprus
(Universidad de Huelva, 2021) Liasidou, Sotiroula; Umbelino, Jorge; Viegas, Cláudia
Adequate facilities and appropriate customer service in the hotel industry are needed to cater the increasing numbers of people with special needs, including within the senior cohort. This paper purpose is to assess and compare the cases of Cyprus and Portugal – countries that are highly dependent on the tourism industry – and to identify whether their hotels have the necessary facilities and employees are well equipped to support guests with special needs. The results reveal that both Portuguese and Cypriot hotels regard their facilities as adequate for people with physical disabilities but exclude guests with other types of disabilities. Furthermore, employees are not well prepared to provide services to this cohort of the market. This failure to develop the necessary structures has implications for these countries’ competitiveness in terms of becoming accessible and disabled-friendly destinations
A fuzzy-analytic hierarchy process of tourism supply chain performance: Customer perspectives
(Universidad de Huelva, 2021) Benedicto Bire, Rio; Eka Nugraha, Yudha; Adiputra Welly, Fahri Reva
Evaluation of end-to-end tourism supply chain performance from the end customer (tourist) perspective is missing from literature, which necessitates for investigation. As the end customers are involved throughout all stages of the tourism supply chain, and that the tourism product is merely that of tourist experience and satisfaction, the agenda is considered quintessential. Accordingly, this research aims to investigate tourism supply chain management (TSCM) performance attributes from the tourists’ point of view. This study takes its setting in the Nusa Tenggara Timur (NTT) Province of Indonesia, a flourishing prospectus of tourism sector in the country. A Fuzzy – Analytical Hierarchy Process (F-AHP) method was employed to examine the relative importance of the criteria and sub-criteria of TSCM. Results render the stages prior to travelling as the most essential phases in the tourism supply chain that influences satisfaction in the travelling experience. Moreover, the three most critical performance criteria are visa and/or other pre-travel document arrangements cycle time, accuracy of information about the destination, and accuracy of information in the booking process. Aside from practical insights, our findings also present a foundation for further investigation into other dimensions of TSCM performance
Exploring travel selfies: the case of Barcelona
(Universidad de Huelva, 2021) Camprubí, Raquel; Rojas, Pamela
This paper aims to explore the relationship between characteristics of selfie-takers and the destination image depicted in the background of the photographs. Through a content analysis based on a sample of 1,537 selfies taken in Barcelona’s most visited places and shared on Instagram, the authors were able to identify the most relevant elements and tourist scenarios involved in these photographs, as well as the relationship that exists among certain features of the profile of selfie-takers. The study reveals that travel selfies are a viable tool, which contributes to destination image and is aligned with the image destination management organizations promote
The effect of place identity, place image and residents welcoming tourists on attitudes to positive impacts of tourism
(Universidad de Huelva, 2021) Unurlu, Çigdem
This study aims to identify residents’ attitudes regarding place image, place identity and residents welcoming tourists, and determine the effect of these attitudes on attitudes to positive impacts of tourism. Result of the analyses reveal that place identity has a significant effect on attitudes to positive impacts, on residents welcoming tourists and on place image. Also, it was concluded that residents welcoming tourists has a significant effect on attitudes to positive impacts, and place image has a significant effect on residents welcoming tourists
Model to determine the perceived risks of tourists staying at hotels where the halal tourism concept is present: Antalya region example
(Universidad de Huelva, 2021) Yagmur, Yenal; Aksu, Akin
The aim of this study was to determine the risk perception of tourists in relation to the concept of halal tourism, and to reveal the relationships between risk perception, satisfaction and behavioral intention. The study used a quantitative research design based on the application of a questionnaire. Simple random sampling was used as the sampling method. The questionnaire developed by Olya and Al-ansi (2018) was employed in this research, and the proposed model was analyzed through the structural equation modelling (SEM) technique. It was found that the health risk dimension had a positive impact on tourist satisfaction while the social and time risk dimensions affected tourist satisfaction negatively and significantly. In addition, it was concluded that none of the seven risk dimensions (health, psychological, environmental, social, quality, financial and time) significantly affected the tourists’ intention to recommend whereas the health and financial risk dimensions affected the tourists’ continued intention to use halal items negatively and significantly
Wildlife tourism: a synthesis of past, present, and future research agenda
(Universidad de Huelva, 2021) Mani Kanta, Kota Neela; Singh Kaurav, Rahul Pratap; Sankar Allam, Uday; Srivalli, P.
Wildlife tourism (WT) is an emerging sector of tourism, majorly meant to view and/or encounter wildlife in the wild, captive, and semi-captive settings. Because of the new emerging economies, there is an increased demand for wildlife destinations in both, developing and developed nations. However, a comprehensive study is lacking in WT. In this context, the present study seeks to bring together and discuss the key findings on WT from the present literature and propose new approaches to research using co-citation, co-authorship, and co-occurrence analyses. Further, the study also considers research on WT conducted so far like attitudes, bird-watching, conservation, economics, hunting, mammals, management, marine monitoring, negative impacts, positive impacts, captive wildlife, and guidelines. A data set is created that includes authors, article titles, citations, countries, co-authorship, institutions, publication years and sources, keywords, and abstracts by collecting the bibliographies from Scopus and Web of Science (WoS) indexed journals with keywords search “Wild Life, Jungle and Tourism.” The study collected 1,519 and used 1,259 published articles from 1990 to 2020, and analyzed employing VOS viewer software, which has enabled us to understand the relationship and structure of the literature
Luxury hospitality service adoption amongst indian millennials: An analytical approach
(Universidad de Huelva, 2021) Gupta, Sudhanshu; Kour, Parvinder
Understanding the Indian millennial travelers is vital in providing insights into their behavior while presenting additional challenges to successfully targeting different demographic cohorts for luxury products and services. The present study investigates the factors that define the value perceptions and attitude of Millennials towards luxury service consumption in India. The findings revealed social value as an important factor that influences the attitude of millennial consumers towards purchasing luxury tourism services. Along with providing a theoretical model for behavior, the study provides insights into measuring tourist value preferences by utilizing empirical data within luxury tourism contexts and suggests the tourism and hospitality business practitioners to make innovations in product, service management, and marketing to draw the attention of such a potential segment. Moreover, this study augments the existing knowledge of luxury value and travel patterns of emerging and potential consumers while developing a theoretical model to validate and analyze the luxury service consumption amongst them
An approach to cultural tourists' segmentation in post-Unesco Coimbra
(Universidad de Huelva, 2021) González Rodríguez, Rosario; Díaz Fernández, M. Carmen; Alberto Moutela, José; Almeida Carreira, Vivina
This paper falls within the scope of cultural tourism studies, focusing on a World Heritage Site and intends to contribute to tourism literature by trying to better understand the differences between the tourists visiting it. A survey was conducted by self-administered questionnaires designed to identify different types of cultural tourists in post-UNESCO Coimbra (Portugal) so as to understand what they look for, the importance they assign to motivational factors, whether they are interested in participatory activities which call for cognitive, intellectual or affective engagement and their degree of satisfaction. A hierarchical cluster analysis was carried out based on age, education, family income, nationality, and length of stay. To perform this analysis of identification of homogeneous groups, Ward's method and the Squared Euclidean distance were used as a measure of similarity. The variables were standardized to avoid bias due to the different scales. The results of this analysis allowed the identification of two groups. Chi-square analyses and Mann-Whitney U tests were also carried out for better characterizing the clusters. Results seem to be useful for destination managers to provide what tourists seek, to enhance their experiences and satisfaction, and strengthen this destination competitiveness and value creation
Astrotourism: A literature review and framework for future research
(Universidad de Huelva, 2021) Tapada, Alberto; Marques, Carla Susana; Peixeira Marques, Carlos; Costa, Carlos
Astrotourism consists of activities focused on observing night skies and celestial phenomena in natural spaces, which contributes to communities’ involvement, empowerment and participation and to regional development. In addition to documenting the increased academic research on astrotourism, this literature review sought to construct a general theoretical framework for this field by analysing scholars’ contributions and highlighting the ways in which this topic has been viewed over time. The analyses were based on the academic publications on astrotourism indexed in the Scopus and Web of Science databases up to 2019. A total of 61 documents were subjected to a selection process and eligibility analysis until the sample was reduced to a final set of 42 articles. Qualitative methods were applied to cluster the articles into three themes and analyse each document. This study appears to be the first literature review focused on astrotourism. The results highlight the most researched themes over the years, investigations’ characteristics and gaps in the literature that open doors for future empirical research. The main issues already addressed by the academic community are related to the problems of light pollution, sustainability and regional development, among others, but much room remains for other studies

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