Analysis of Citizen Interactions on Twitter about Social Services and Covid-19

Abstract

Covid-19 mobilises digital transformations and is proving to be a “total social fact”, a concept of the French sociologist and anthropologist Marcel Mauss, to refer to those phenomena that bring into play the totality of the dimensions of the social (Santorro 2020). The case of this pandemic has become a social fact that has filled and affected the whole of society, changing our daily lives. The philosopher Adela Cortina states that our current society is going to change radically after the health crisis, becoming a social crisis, and in order to get out of this crisis we will need all the moral capacity and all the ethical capital of each person (Vallejo 2020). The focus of this chapter is to demonstrate how analysis of communications on social media can help understand the responses of social work to the Covid pandemic.