Barriers for the implementation of knowledge management in employee portals

Abstract

Employee portals are an opportunity to develop knowledge management inside organizations. In this context is crucial to determine the barriers that could potentially prevent the implementation of these systems. The study aims to establish the barriers that influence the intention of use of employee portals that embed knowledge management. We’ve used structural equation modeling to conduct an empirical study of four models, based on the main categories of barriers pointed in the scientific literature: characteristics of the innovation, properties of employees, properties of job and organizational factors. We choose the educational public sector in Spain, where knowledge management is a key factor. The results have found evidence on these barriers with the exception of some of them related to properties of individuals’ category. We conclude the study with a set of recommendations for the developers that could help in avoiding the effects of such barriers.