Social Services and Twitter: Analysis of Socio-Political Discourse in Spain from 2015 to 2019

Abstract

The fundamental role of social networks in all areas of our lives and of social and political interactions is also very important in this new digital environment. The study focused on the analysis of tweets related to social-service issues published on Twitter during the different electoral campaigns in Spain from 2015 to 2019. The sample is 6728 tweets generated between 2015 and 2019 on the topic “social services” for quantitative analysis. In this analysis, we use the Gephi tool to observe how these messages flow on Twitter. The aim was to understand the socio-political discourse of different actors on social services in order to identify priority topics and networks for active Twitter profiles. The results show that users use Twitter for informal communication during the election period, focusing on messages, condemnation and positive evaluation to increase their visibility and influence.