Factores que influyen en la adopción del Internet de las Cosas en el sector hotelero

Abstract

The personalization of the customer experience is one of the most sought after things in the hotel industry today and the most influential factor in such personalization is the Internet of Things. Many hotels are betting on its adoption, but there is still another large part that is not doing so. Thus, with this study, carried out through the Delphi method and based on the judgment of experts in technologies and hotels, the factors that influence the adoption of the Internet of Things in the hotel sector and their degrees of influence on it have been located. decision, which can be of great help to hotel managers when deciding whether to opt for its implementation or not and when making strategies in the direction of its implementation.